Customer Service Managers - Jibowu

The Customer service Manager ensures that the needs of customers are being satisfied. They are to promote this idea throughout the organization and work from head office to the front end of the business and in most cases will be;

Responsibilities
• Helping to develop and implement a customer service policy for an entire organization.
• Finding ways to measure customer satisfaction and improve services.
• Managing a team of customer services staff.
• Handling face-to-face inquiries from customers.
• Providing help and advice to customers using your organizations products or services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
• Issuing refunds or compensation to customers.
• Keeping accurate records of discussions or correspondence with customers.
• Analyzing statistics or other data to determine the level of customer service your organization is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Writing reports analyzing the customer service that your organization provides.
• Developing feedback or complaints procedures for customers to use.
• Improving customer service procedures, policies and standards for your organization or department.

Requirements;
Minimum of OND. HND, BSc and above will be added advantage with working experience. If you feel you have the right skills for this position apply now.

MODE OF APPLICATION
Interested Applicants should forward their CVs to the HR on this email address: ausenworld.mgt@outlook.com